How can I report a bug or issue? While using software, applications, or web services, bugs and issues are unavoidable.
Even when the development is careful and detailed, there could be some glitches that get past.
Still, it is required to report the issues so that developers can repair them at the earliest possible time.
In this tutorial, we will guide you through the best practices in reporting a bug or issue so that your feedback is as useful as possible.
How can I report a bug or issue? Why Bug Reporting Matters
Bug reports are developer feedback, and they help improve the software’s functionality, security, and usability.
If it were not for user reports, the developers may not be aware of the critical problems, resulting in sub-optimally functioning or security-breach situations.
Frequently Asked Questions regarding Reporting Bugs or Issues
What do I put in a bug report?
Put in your device information, bug summary, how to reproduce, expected vs. actual results, and supporting media such as snapshots or movies.
Where do I report a bug?
Find a bug reporting section under official site, app settings, or community forums. Most of the sites will have a support email or a ticketing system as well.
Why must we supply steps to reproduce the bug?
Bugs which are reproducible are faster to fix. Laying down the exact steps is convenient for the developers so that they can recreate the problem easily, find its root, and fix it.
What if the bug only occurs sometimes?
Even intermittent bugs are worth a report. Explain how often you see the bug and what kind of patterns you see, like specific actions or time ranges.
Can I report a bug anonymously?
It varies on the platform. Some do anonymous submission, but others need an account so they can check back and let you know about your submission.
Good and detailed bug reports can:
Speed up the correction process.
Enable the developers to replicate the issue.
Enhance subsequent versions of the software.
Increase user satisfaction.
Let us walk through the optimal way of making a bug or issue report.
How Do I Report a Bug or Issue?
Report a bug concisely. Utilize the below steps to make an effective and actionable bug report.
1. Gather Important Details
Prior to making a bug report, make a note of all information that is relevant. Those are:
Device/Platform: Make a note of the device, operating system, and browser or app version.
Bug Description: Briefly describe the bug and what it impacts.
Steps to Reproduce: Write down the precise steps followed that resulted in the problem.
Expected vs. Actual Results: Describe what was expected to occur and what occurred.
Screenshots or Screen Recordings: Pictures will be easier to read and comprehend the problem.
2. Use the Right Reporting Channel
Every site or app may have different means of bug reporting. There should be a good bug tracker, email support, or a feedback form. Reporting it on the proper channel ensures that it gets to the right people.
3. Be Specific and Concise
Describe the problem in plain, easy-to-understand language. Don’t state “the app doesn’t work.” State what is occurring that is causing the bug instead, i.e., “The app crashes when pressing the ‘Save’ button after editing a profile picture.”
4. Mark Critical Issues
If the bug has significant functionality implications, mark this (e.g., Critical, High, Medium, Low). This helps developers prioritize and solve the most important issues first.
5. Follow Up When Necessary
Sometimes, the developers require more information.
Be prompt to respond to return questions or requests for further testing so that you can expedite the fix.
